ISO 18513

ISO 18513: Tourism services — Hotels and other types of tourism accommodation — Terminology

ISO 18513 is an international standard for the terminology used in the tourism services sector. Officially titled "Tourism Services - Hotels and Other Types of Tourism Accommodation - Terminology," this standard ensures the correct definition of terms used in the tourism and accommodation sector.

This standard aims to create a common understanding among businesses, customers, and all other relevant parties in the tourism sector. It provides a terminological framework, especially for hotels, resorts, guesthouses, campsites, and other types of accommodation.

Key Objectives of ISO 18513

• Consistency: To ensure consistency in the meaning of terms used in the tourism sector.

• Ease of Communication: To minimize misunderstandings between businesses and customers at an international level.

• Industry Standardization: To ensure that the same criteria and definitions are used for hotels and accommodation types in different regions.

• Customer Confidence: To increase customer satisfaction by providing clearer information in the presentation and description of services.

Scope of ISO 18513

• Accommodation Types: Definitions of different types of accommodation, such as hotels, motels, guesthouses, apart hotels, and campsites.

• Services and Facilities: Standardized descriptions of services offered at accommodation facilities (e.g., room service, breakfast, Wi-Fi).

• Classifications: Rating systems that determine the quality and type of accommodation.

• Tourism Sector Terminology: Terminology related to travel agencies, tour packages, reservation systems, and other related topics.
  
  

Advantages of ISO 18513

• Standards for Tourism Businesses: Enables businesses to accurately present their services internationally.

• International Communication: Facilitates communication between businesses in different countries through standardized terminology.

• Customer Satisfaction: Guests are more clearly informed about the services offered, and expectations are better managed.

• Competitive Advantage: Businesses that implement the standards stand out in terms of international credibility and professionalism.